11tk Privacy Policy

Welcome to 11tk. This Privacy Policy ("Policy") provides a complete and transparent explanation of what information we collect from you when you use the 11tk platform, website, and mobile application — including why we collect it, how we use it, and how we keep it secure.

By using 11tk's services, you are considered to have read and fully agreed to the terms of this Privacy Policy. We strongly encourage you to read this Policy carefully before registering on 11tk. If you have any objections to any part of it, please refrain from using the platform and contact our support team.

11tk reserves the right to modify this Privacy Policy. When changes take effect, we will post a notice on the platform and update the "Last Updated" date at the top of the Policy. We recommend visiting this page regularly.

11tk collects different types of information for different purposes. Below is a detailed breakdown of what we collect:

Personal Identification Information

• Full name, date of birth, and gender.
• Email address and mobile number.
• Current and permanent address.
• National ID or passport number (for KYC verification).

Financial Information

• Payment method details (bKash, Nagad, Rocket number).
• Transaction history — deposit and withdrawal records.
• Balance and bonus details.

Technical Information

• IP address and device type.
• Browser information and operating system.
• Login time, logout time, and session details.
• Game history and play patterns.
• Cookies and tracking data.

11tk uses your information only for the specific purposes listed below. Your data is never used for unrelated purposes:

• Account Management: For registration, login, and account verification.
• Service Delivery: To keep gaming, betting, and payment services running smoothly.
• Security: Fraud detection, account protection, and defense against cyber attacks.
• KYC & Legal Compliance: Age verification, identity confirmation, and compliance with anti-money laundering regulations.
• Customer Support: Responding to your complaints or inquiries.
• Responsible Gaming: Analyzing gaming patterns to identify and prevent risky behavior.
• Service Improvement: Improving platform functionality and enhancing user experience.
• Promotional Communications: Sending bonus and offer updates only with your consent.

11tk does not generally share your personal information with third parties. However, disclosure may occur in the following limited circumstances:

• Payment Providers: Only the information necessary to complete transactions is shared with bKash, Nagad, and Rocket.
• Legal Obligations: Information may be disclosed in response to a court order or a valid request from a government authority.
• Fraud Prevention: Relevant authorities may be provided with information in cases of money laundering or serious fraud.
• Technology Partners: Only the minimum necessary data is shared with hosting and security providers, who are bound by strict confidentiality agreements.

11tk uses cookies and similar tracking technologies on its website and app. Cookies are small data files stored on your device that help improve your browsing experience.

Types of Cookies We Use

• Required Cookies: Essential for maintaining login sessions and core site functionality. These cannot be disabled.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: Analyzing platform usage to improve our services. These are optional.
• Security Cookies: To detect and prevent cyber attacks.

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may cause certain features of the site to stop working.

11tk protects your data using industry-leading security technology. Our security infrastructure is described below:

• SSL/TLS Encryption: All data transferred between your browser and our servers is secured with 256-bit SSL encryption.
• Data Encryption: Sensitive data stored in our databases is protected with AES-256 encryption.
• Firewall & IDS: Our servers are secured with advanced firewalls and an intrusion detection system.
• Regular Security Audits: Regular penetration testing is conducted by independent third-party security experts.
• Two-Factor Authentication (2FA): An additional layer of security to protect access to your account.
• Access Control: Only authorized personnel have access to specific data.

As an 11tk user, you have the following rights over your personal data:

• Right to Access: You may request to know what information we have collected about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data unless we are required to retain it by law.
• Right to Restrict Processing: You may request that we restrict the processing of your data under certain circumstances.
• Data Portability: You may request a copy of your data in a structured format.
• Withdrawal of Consent: You may withdraw your consent to promotional communications at any time.

To exercise any of these rights, please contact our support team. We generally respond to requests within 30 days.

11tk is strictly for users aged 18 and above. We do not knowingly collect personal information from minors. Age is verified at registration, and if a user is found to be underage, their account is immediately closed and all associated data is deleted.

If you become aware that a minor is using 11tk, please notify our support team immediately. We will take prompt action.

11tk's servers and data processing facilities may be located in multiple countries. Your data may be transferred to another country for processing or storage. In such cases, we ensure that:

• The destination country ensures adequate data protection standards.
• All recipient organizations are bound by strict confidentiality agreements.
• All transfers are carried out in compliance with international data protection standards (GDPR).
• Data is transferred in encrypted form.

11tk may update this Privacy Policy from time to time. Depending on the nature of the changes, we will notify you through the following methods:

• Minor Changes: The "Last Updated" date at the top of the page will be revised accordingly.
• Major Changes: Notifications will be displayed on the platform and sent to your email.
• Material Changes: 30 days' notice will be given and consent will be obtained.

Continued use of 11tk after an updated policy takes effect will be considered your acceptance of the new terms. We recommend checking this page regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to our data protection team. We are always here to help.

• Live Chat: Chat with us directly from the website or app — responses typically arrive within 2 minutes.
• Email: [email protected] — We typically respond within 24 hours.
• Support Hours: 24 hours a day, 7 days a week.