11tk Terms & Conditions

Welcome to the 11tk website and mobile application. These Terms & Conditions ("Terms") govern your use of the 11tk platform and all its services. By accessing 11tk, creating an account, or using any of our services, you are deemed to have fully read, understood, and accepted these Terms & Conditions.

11tk reserves the right to update these Terms & Conditions at any time. A notice will be posted on the platform before any changes take effect. Continued use of the platform after any update constitutes your acceptance of the revised Terms. We recommend checking this page regularly to stay informed.

The following conditions must be met to register an account and use our services on 11tk:

• You must be 18 years of age or older.
• Online gaming must be legally permitted in the country or region where you reside.
• Each person may only register one account. Opening multiple accounts is strictly prohibited.
• All information provided at the time of registration must be truthful, accurate, and up to date.
• Your account must be used solely by you — operating an account on behalf of or for the benefit of a third party is strictly prohibited.

Identity Verification (KYC)

As part of its security and legal compliance obligations, 11tk reserves the right to verify your identity at any time. You may be asked to submit a national ID, passport, or other government-issued document. Withdrawals may be placed on hold until KYC verification is complete.

You are solely responsible for the security of your 11tk account. Never share your login credentials — your username and password — with anyone. Under no circumstances will 11tk ever ask for your password.

• Use a strong password and change it regularly.
• If you believe your account has been accessed without authorization, contact our support team immediately.
• Before making any transaction, ensure you are on a secure connection (HTTPS).
• Avoid logging into your account on public or shared devices.

11tk offers two-factor authentication (2FA) to give your account an extra layer of security. We strongly recommend keeping this feature enabled at all times.

Deposits and withdrawals on 11tk are currently supported via bKash, Nagad, and Rocket. Minimum and maximum transaction limits apply to all payment methods and are kept up to date on the platform.

Deposit Terms

• Deposits must be made from a payment method registered in your own name.
• Depositing through a third party is strictly prohibited.
• Deposits are usually credited instantly. If there is a delay, please contact support.

Withdrawal Terms

• Withdrawal requests are typically processed within 5–15 minutes.
• KYC verification must be completed before making a withdrawal.
• The source of your deposit and the destination of your withdrawal must be the same.
• 11tk reserves the right to temporarily suspend withdrawals in cases of suspicious activity.
• Wagering requirements must be fulfilled before withdrawing any earnings from a bonus.

11tk regularly offers a variety of bonuses and promotions. Each offer comes with its own specific terms, clearly stated on the offer page. By claiming a bonus, you are deemed to have accepted the terms applicable to that offer.

General Bonus Terms

• Wagering requirements must be met before any bonus can be withdrawn.
• The welcome bonus may not be claimed more than once from the same account, device, or IP address.
• If wagering is not completed within the bonus validity period, the bonus will be forfeited.
• 11tk reserves the right to modify or cancel any bonus offer at any time.
• If bonus abuse is detected, the bonus and any associated winnings will be forfeited.

All games on 11tk are powered by RNG (Random Number Generator) technology, ensuring completely unbiased and verifiable outcomes. We are committed to fair play, and game results are never manipulated in any way.

• The use of bots, scripts, or any automated software during gameplay is strictly prohibited.
• If a technical error occurs affecting a game result, 11tk reserves the right to void that round.
• If manipulation is attempted by participating in the same game from multiple accounts, all associated accounts will be closed.
• If a game is interrupted mid-session due to a technical issue, the situation will be reviewed and appropriate action taken.

Live Casino, slots, cricket betting, football betting, and Bingo — each game category has its own specific rules, available on that game's page. Compliance with both the 11tk Terms & Conditions and the individual game rules is mandatory.

The following activities are strictly prohibited on the 11tk platform. Violations may result in permanent account closure and potential legal action:

• Conducting transactions involving money laundering or funds of illegal origin.
• Operating an account using a false identity or misleading information.
• Using bots, hacking tools, or unauthorized software.
• Operating multiple accounts by the same individual or group.
• Harassing, threatening, or defrauding other players.
• Attempting to gain an unfair advantage over game outcomes.
• Attempting to conduct a cyber attack on 11tk's systems or network.

11tk is deeply committed to responsible gaming. We believe gaming should be a source of entertainment — never a cause of financial hardship. To support this, we offer players the following tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits for yourself.
• Self-Exclusion: If you feel your gaming is getting out of control, temporarily close your account for a set period.
• Reality Check: Set periodic reminders to help you keep track of your gaming time.
• Cooling-Off Period: Take a break for anywhere between 24 hours and 30 days.

Gaming by anyone under the age of 18 is strictly prohibited. We urge parents and guardians to use parental control software to prevent minors from accessing this platform. For more information, please visit our Responsible Play Visit page.

11tk treats the protection of your personal data as its top priority. We use industry-standard SSL encryption, and your information is never sold to third parties. For full details on how we collect, store, and use your data, please refer to our Privacy Policycan be found on.

• Your personal information is used solely for the purpose of providing our services.
• Your information may be shared with relevant authorities where required by legal obligation.
• You may request the correction or deletion of your personal data at any time.

You can close your account voluntarily at any time by contacting our support team. We recommend withdrawing any available balance before requesting account closure.

11tk reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• For violation of these Terms & Conditions.
• If evidence of fraudulent or deceptive activity is found.
• If evidence is found that an account was registered using false information.
• Where money laundering is suspected or a legal directive has been received.
• If an account has been inactive for an extended period (typically 12 months).

11tk provides its platform and services on an "as is" basis. 11tk will not be held liable in the following circumstances:

• If a game or transaction is disrupted due to an internet connection failure.
• If a transaction is delayed due to issues with a third-party payment provider.
• In the event of unexpected technical errors or server downtime.
• If a loss occurs as a result of keeping your account login credentials insecure.

That said, 11tk always strives to keep the platform running uninterrupted 24/7 and to resolve any issues as quickly as possible.

Should any dispute arise between 11tk and a user, we will first attempt to resolve it through direct communication. For any complaint or dispute, please follow the steps below:

• First, report the issue to our 24/7 live chat support.
• The support team will provide an initial response within 48 hours.
• Complex issues are escalated to senior management, and a final decision is communicated within 7 business days.
• If you are not satisfied with 11tk's decision, you retain the right to escalate the matter to the relevant regulatory authority.

If you have any questions or feedback about these Terms & Conditions, our support team is always here to help. 11tk support is available in Bengali and we operate 24 hours a day, 7 days a week.

• Live Chat: Chat with us directly via the website or app.
• Email: [email protected] (for general inquiries)
• Response Time: Live chat queries are typically answered within 2 minutes.